customer support representative

You may have heard of Blue Sky, which is a service offered by the well-known hosting provider, Bluehost. This service was introduced back in 2019 as a way of helping customers to navigate the complex functionality and tools of WordPress.

You may be wondering whether or not this service is worth it and what you can expect. In this article, we will talk you through everything you need to know, including:

What Is Blue Sky From Bluehost?

Blue Sky is a service provided by Bluehost that has been designed to assist customers when it comes to using WordPress and all of its tools. Customers can make the most of a team of support agents who will assist them with every part of their website journey. 

wordpress new post dashboard

WordPress provides you with so many opportunities to improve and optimize the functionality of your website. However, a lot of people are not making the most of this because they find the platform difficult to use or too advanced, and that is why Bluehost decided to offer this service. 

Users will get access to WordPress experts who can guide them through the platform, irrespective of their skill level. This makes Blue Sky suitable for beginners who have never used WordPress before and those who are simply trying to increase the functionality of the platform so that they can unlock further benefits. 

Bluehost Blue Sky Reviews

Of course, it always makes sense to read reviews that have been left by others when determining whether or not a service is worth it. Spend some time reading independent feedback that has been left online by customers who have already used the service before. This is a great way of determining whether or not this is right for you. 

Here are some honest reviews we found on

I’ve found Blue Sky to have knowledgeable and courteous people working for them. They have been very helpful to me in building my first WordPress site. After being ripped off so many times by website developers, I figured I had nothing to lose by trying to do it myself. You need to understand and have access to Adobe products to make the most of it, as well as having a good understanding of what you want to build. They are there to assist you, not build it out for you so have your questions ready.”


“Save your money. They are not very helpful or knowledgeable from my experience.”


“Like anything there is a range of support depending on the person that you get. I’ve had employees that has fairly basic knowledge and are a bit slower. To others that frankly seem a bit bored and just want to do something cool. And other employees that just really know their stuff and can give you a solid, fast, walkthrough of what you need to do.”


“I purchased bluesky service 3 days ago. Website has been broken and never heard from them.”


When you are reading reviews, it is imperative that you only look on independent review platforms. That is why we collected these comments from Reddit, where real users are giving their honest opinions.

Overall, people seem to have mixed experiences with Blue Sky.

If you’re clueless when it comes to your website, it sounds like Blue Sky’s support will be able to give the basic knowledge that you’ll need to get your website on track.

However, if you already have a basic understanding of your WordPress website, Blue Sky’s support team may not be able to give you any additional insight past what you already know.

Different people using a service like this have different needs, wants, and expectations. Some people are only going to use such a service because they need help getting started whereas others are seeking more advanced assistance. It is important to keep this in mind because you will want to make sure that you consider reviews whereby the person in question had the same goals and objectives as yourself. 

What You Need to Know Before Buying Blue Sky

If you are thinking about purchasing Blue Sky, there are a few things that you should know about it. So, let’s take you through the important points:

There are 3 different service packages

There are three packages at Blue Sky for you to choose from, irrespective of the stage you are at in building your WordPress website.

bluehost blue sky service packages

The packages available are as follows:

  1. Blue Sky Basic – This package offers website design guidance, assistance with website back-ups, account access assistance, and on-demand ticket support. 
  2. Blue Sky Plus – This packages includes all of the features that you find within the Blue Sky Basic package, but you also get the benefit of on-demand chat support. So, whenever you need help or advice with your WordPress website, you will be able to connect with someone instantly. 
  3. Blue Sky Pro – Last but not least, there is Blue Sky Pro. This is the ultimate package, which comes with a number of extra add-ons. This includes Constant Contact (500 contacts), mobile optimization assistance, landing page optimization assistance, content optimization assistance, Bluehost Seo tools, and on-demand phone support. 

As you can imagine, the price of Blue Sky Pro is considerably higher when compared with the other two options, so it is important to consider which sort of service you require for your business.

Will you use all of the extras offered with Blue Sky Pro and will they add value to your company?

Blue Sky support is not available 24/7

We originally thought that Bluehost’s Blue Sky support would be available 24/7. That’s how many of these large website hosting companies are. However, there was no mention of the support hours on Blue Sky’s information page.

Blue Sky’s support hours are 6:00 AM to 5:00 PM MST. We contacted Bluehost to confirm these hours since it was not mentioned on their page.

Blue Sky is not just about launching your website

A lot of people assume that Blue Sky is a service designed for those who are simply getting started with their WordPress website but this is not the case.

While the experts at Bluehost can help you with the process of getting started with your new website on WordPress, they can also assist if you are at a later point in the development stage.

For example, if you have had a website for quite some time now but you want to add e-commerce functionality, they will be able to help you with this.

They can also help if you are experiencing some issues with your WordPress website, for example, you are dropping in the search engine rankings or your website has become painfully slow to load. These are all serious issues for website owners but if you do not have experience with the WordPress platform, you may be scratching your head about what to do next.

However, this is where it helps to have the team at Bluehost who you can rely on to give you the assistance you need to get up and running again. 

Support can be adapted based on your needs

There are different types of support, which can be adapted based on your needs and what you are looking for in a Bluehost expert.

For example, if you only have simple questions, you may want to make the most of the email support. However, if you need more help and you have hit a bit of a crossroads with your website, then it may make sense to leverage the phone support and all of the extra tools that come with the premium plan. 

Essentially, when determining what sort of plan is going to be right for you, think about what level your site is at right now and the sort of support you need in order to get your site to where you want it to be. 

Is Blue Sky Only for WordPress Websites?

Yes, Blue Sky has been designed for WordPress website users only. If your site has been built using a different platform, this service will not be of any help to you.

However, there are a lot of other services covering the most popular website building platforms, so you may want to consider looking into these.

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